Friday, 18 December 2009

Protecting your cyber-turf from overseas retailers - Marketing Magazine

Protecting your cyber-turf from overseas retailers - Marketing Magazine

40% of online dollars are spent offshore ($0% of approx $23 Billion ). SO Simon McEvoy asks what are Australian Retailers doing about this.


Simon suggest these are the basic things needed to fight off international etailers

  1. Range
  2. Secure payment options
  3. User experience
  4. Customer service
  5. Leverage brand loyalty
I would add to this the greater trust in buying in Australia. Refunds and returns are easier and more affordable to hadle.

Read Simon's article here



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85% of internet users shopping online this Christmas: Getprice Shopping - International Business Times -

85% of internet users shopping online this Christmas: Getprice Shopping - International Business Times -

The latest GetPrice.com.au survey confirms the use of the web to research and be informed about product pricing, warranty, piece of mind and convenience.

Click here to read the press release

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Wednesday, 9 December 2009

Online-Retail-whitepaper from Paypal UK and InternetRetailing.net

Online-retail-whitepaper

An exciting document produced in collaboration with Internet Retailing in the UK and Paypal. Online Shopping in the UK is well advanced, and some of the conceptual ideas that are already taking shape in the Uk are very clever and in some instances astounding. This Whitepaper is a worthwhile and enjoyable read.

It covers:

What does the next generation of online shoppers look like?
How has shopping behaviour evolved?
Is online shopping a pleasure or a chore?
How do urban and rural online shoppers differ?
How do they want to shop online in the future?


Australia has some way to go compared to this, yet we can learn a lot from the UK experience

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Sunday, 6 December 2009

Photo Gift Card - Bunnings Warehouse

Photo Gift Card - Bunnings Warehouse
TO boost sales of Bunnings Gift Cards, Bunnings has a novel feature on their website where users can upload a personal picture for a surcharge of $4. This is a fantastic way to utilise the website as a tool to add value to their customers.

 
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Wednesday, 2 December 2009

Online retailer Topbuy warned over spam - Digital Media

Topbuy.com.au has had their knuckles rapped by the ACCC  for "breaches to systemic issues surrounding a family and friends referral campaign. Read more at DigitalMedia.com.au

Online retailer Topbuy warned over spam - Digital Media

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Monday, 30 November 2009

Revealed: Why our SMEs are laggards in adopting eCommerce - Business news, business advice and information for Australian SMEs | SmartCompany

Craig Reardon from the e Eteam writes on Smartcompany.com.au in response to the Sensis eBusiness repot recently published

  • Only 54% of small business (1-20 staff) have a website at all
  • 28% of small business do not intend to have a website
  • Around 10% of Oz retailers sell online
  • 96% have broadband connection
Download the Sensis report here:

Craig Cites technophobia as one of the main reasons business has not adopted the web. It's an interesting take on the topic and in my opinion partly true.

I guess the core thing about the web, no matter what business you are in really leads to the question of search. You may be a barber or an auto mechanic who feels that there is no place for your business on the web. WRONG. With increased usage of the internet for quick lookup of information, and the web going mobile as more Smartphones go into use, search is becoming more important for users in our ever hectic lives. So if the barber or motor mechanic does not have at least a well indexed page with contact details, what they do etc, they are out of the loop for a customer seeking their service, yet as with anything there will always be sceptics.

Read Craig's article here:

Revealed: Why our SMEs are laggards in adopting eCommerce - Business news, business advice and information for Australian SMEs | SmartCompany


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Wednesday, 25 November 2009

Multichannel Retailing: all you need to know about etail

Another great article and more statistics for Australian Retailers who are starting to sit up and take notice about online as another channel.

It is assumed that half of Americans will shop online for Christmas presents this year.

Read the article here:

Multichannel retailing: all you need to know about e-tail







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Monday, 23 November 2009

Internet Retailing 2009 Post Event

http://www.screenevents.co.uk/IR09_PostEvent/pdf/MCRBrochure%2028.09.pdfRoyal Mail, Digital Proceedings Sponsor for the InternetRetailing conference in the UK, has published this gem of information entitled:Royal Mails 2009 home shopping and multi-channel retailing trends report. Download

  • It's interesting to note that 48% OF UK shoppers buy from sites abroad.
  • 67% of buyers cite security concerns when buying unknown brands or using unknown sites.
  • There is also an ongoing trend that buying online means bargains are to be had.
  • 63% of shoppers used online catalogues to inform or buy from
  • 4% of 16-34 year olds use just bricks and mortar stores to buy goods and services compared to 27% over 55 years old
  • Some buyers would consider buying carbon offsets for the convenience of online shopping ... and many more gems. Have a peak at the document by clicking on the image below.




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Online Christmas Bargains | ninemsn video

Have a look at this ACA - Current Affair clip on online shopping from a  buyers perspective. It also  features promotional  commentary from Paul Greenberg (DealsDirect.com.au), Gabby Liebovich (CatchoftheDay.com.au)  and Johanthan Zilberman (Bshare.com.au). Any free publicity is good publicity for these brands and is worth a fortune in advertising value, and probably features in their promotional  and PR agenda's each year.

Online Christmas Bargains | ninemsn video
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Sunday, 22 November 2009

McAfee warns about '12 Scams of Christmas' | Safe and Secure - CNET News

During the pre Christmas rush amidst all the excitement leading to Christmas consumers forget that this is also a ripe time for scammers and rip off artists. Although focused on the US market, the implications are the same for Australian consumers and Online Retailers.

Click on the link below

McAfee warns about '12 Scams of Christmas' | Safe and Secure - CNET News


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