Why good retailers will survive the internet | Article | The Punch
Why good retailers will survive the internet 06 Jan 05:50am
Change and innovation are always feared, and therefore always resisted. When the first ATMs were introduced, the banking unions fought against them because they feared it would mean the end of tellers (who can forget the lines we used to endure at banks in the bad old days). Instead, we saw the rise of electronic banking with the banks now involved in almost every transaction. When the video player was first introduced, film industry experts predicted the end of cinemas, but today we are seeing a resurgence in cinema attendance numbers because the industry was forced to become more innovative, and now delivers a significantly enhanced customer experience via new developments such as 3D.
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