Friday, 19 March 2010

Online retailer's 'reseller only' claims rejected - Sales & Marketing - Your Business - News - CRN Australia

Online Retailers have earned a reputation as fobbers of warranty responsibility. Even DealsDirect recently had the wrath of the ACCC on its back. Mwave is the latest victim to fall foul of the ACCC in that MWave published a warranty policy that jlited the ACCC,  probably after receiving complaints form consumers, see extract below:

  • Mwave Australia makes no representation or express warranty with respect to the product except those stated in this document. Mwave disclaims all other warranties express or implied as to any product, including and without limitation, the implied warranties of merchantability, and fitness for a particular purpose, and any implied warranties arising from statute, trade usage, course of dealing, or cause of performance. 
  • No warranty representations - any products, consumables and software - that have been opened are not entitled to a refund, return or exchange.
  • The customer is responsible for return shipping.
The Act grants consumers the ability to request a refund rather than replacement for a defective item, and the right to seek remedy from a retailer, without having to deal directly with the manufacturer.

"Consumers have the same rights online as if they were to walk into a store," ACCC chairman Graeme Samuel said.

The directors admit to being embarrased by this and have worked with the ACC to correct this

Read the full article from, click below:
Online retailer's 'reseller only' claims rejected by the ACCC

The ACCC provides a guide for consumers and business relating to warranties and refunds
Click here for more info
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